FAQS

How do I get a custom quote?

Click on "request custom quote" and we will send you a questionnaire regarding your event. Once you submit the questionnaire, we contact you to ask any remaining questions. You will then receive a proposal, where you can view our terms and a break down of your order. 

How far in advance should I order? 

We suggest at least 3 to 6 months in advance for a wedding or event. A rush fee of $75 minimum will be added to orders booked within 5 weeks of the due date. 

We have a 3-4 week lead time on all home decor items. 

How custom can my order be? 

We do our best to accommodate as many styles of flowers and greeneries as possible. We customize each detail - color, size, shape and theme. We will discuss your wildest dreams during your consultation, let's see where it takes us!

What are premium flowers and fillers?

Premium flowers and fillers are items like preserved greenery, lilies, calla-lilies, 

What are the approximate shipping costs? 

Most items ship between $9 and $15. For larger orders where shipping may be high, $30 would be the maximum charged. 

How do I pay?

We accept payments through HoneyBook (Don't worry a link will be in your proposal). All major credit cards and ACH transfers are accepted.

Do I get to see a preview before shipping? 

YES! You can decide to be involved every step of the way, or leave us to our own creativity! We will send many pictures, to ensure 100% satisfaction. We are also available for "face to face" chats via Zoom Meeting. 

When should I expect to receive my wedding order

During booking, a due date will be discussed, but it will be sent no later than one month prior to the wedding date but can be sent sooner if agreed upon. 

What if my order arrives damaged?

When packaging your order to ensure it reaches you safely we take extra packing precautions, including individually bubble wrapping each item and lots of packing peanuts. If your order is damaged during shipment please contact us within 24 hours of receiving the package with photos of the damage, including any damage to the package. We will work to file a insurance claim and will attempt to replace the damaged items as quickly as possible. If the damage is too extreme and replacement or repair is not an option, a full refund will be given.

*Please note that, similar to real flowers, sola wood flowers may have small imperfections, like chips or small discolorations, this does not take away from the overall look of the bouquet and is not considered damage. 

What is sola wood?

Our flowers are handmade from sola wood, also known as Balsa wood. This wood is derived from a tapioca plant. Our flowers come from trusted suppliers and quality control is of utmost importance. Sola flowers are lightweight, foamy feeling and sometimes contain visible woodgrain, bark, or knots. These bring character to each flower. 

How do I care for my flowers?

To preserve the life of your flowers please store them in a cool dry place. Do not keep in air tight containers or places with excessive moisture as the flowers are made from natural wood which needs to breathe. Keep out of direct sunlight for extended periods of time to preserve the color of your flowers. To dust, use a spray air can or hairdryer set to cool. 

What is the best way to contact Lolli & Sass?

You can email us at lolliandsass@gmail.com or fill out the customer order pricing request and we will contact you. We are also available on Facebook messenger.