Lolli and Sass appreciates the opportunity to be a part of your special day. Our goal is to provide you with high quality pieces, as well as provide excellent customer service to make getting ready for your wedding a breeze. Below is a copy of our customer contract.
Client Service Agreement
Entered into on .
Event is on at .
Known as "Vendor"
Known as "Client"
Collectively, all of the above people or businesses entering this Agreement will be referred to as the "Parties."
Purpose of the Agreement
Client wishes to hire Vendor to provide services relating to Client’s as detailed in this Agreement. Vendor has agreed to provide such services according to the terms of this Agreement.
Vendor shall provide Client with the following services and/or products ("Services"):
"A list of the services selected will be here"
Location and Delivery of Services
Location. Vendor shall ship product to Client at the following location(s):
Delivery of Services. Vendor will complete all products for shipping by unless otherwise specified in this Agreement. When the provided Services are tied to the number of guests that Client expects to attend Client's wedding or other event, Client agrees to notify Vendor with an accurate guest count.
Cost, Fees and Payment
Cost. The total cost ("Total Cost") for all Services is due in full by . Client shall pay the Total Cost to Vendor as follows:
The first payment is a non-refundable retainer. At a minimum, Client agrees that the retainer fee fairly compensates Vendor for committing to provide the Services and turning down other potential projects/clients. Client understands if they fail to make payment in full, as scheduled, this agreement is no longer valid and may be subject to cancellation fees. Final Payment is due on agreed upon date, noted above. After final payment is received, the flowers will be shipped or delivered, as noted. Any additional purchases will be invoiced at the time of order and all monies will be due before shipment or delivery.
Style. Client has spent a satisfactory amount of time reviewing Vendor’s work and has a reasonable expectation that Vendor will perform the Services in a similar manner and style unless otherwise specified in this Agreement.
Consistency. Vendor will use reasonable efforts to ensure Client's desired Services are produced in a style and manner consistent with Vendor's current portfolio and Vendor will try to incorporate any reasonable suggestion made by Client. However, Client understands and agrees that:
- Every client and wedding is different, with different tastes, budgets, and needs;
- Floral design services are often a subjective art and Vendor has a unique vision, with an ever-evolving style and technique;
- Vendor will use its artistic judgment when providing Services for Client, which may not include strict adherence to Client’s suggestions;
- Although Vendor will use reasonable efforts to incorporate Client’s suggestions and desires when providing Client with the Services, Vendor shall have final say regarding the aesthetic judgment and artistic quality of the Services;
- Dissatisfaction with Vendor's aesthetic judgment or artistic ability are not valid reasons for termination of this Agreement or request of any monies returned.
Limit of Liability
Maximum Damages. Client agrees that the maximum amount of damages he or she is entitled to in any claim relating to this Agreement or Services provided in this Agreement are not to exceed the Total Cost of Services provided by Vendor.
Loss of Product. In the event that any or all product(s) are lost, such as total damage or loss in shipping, Vendor will make all attempts to repair/retrieve item, to include shipping loose flowers to client. If item cannot be repaired/retrieved in a timely manner, Vendor will issue a refund in full.
Indemnification. Client agrees to indemnify, defend and hold harmless Vendor and its affiliates, employees, agents and independent contractors for any injury, property damage, liability, claim or other cause of action arising out of or related to Services and/or product(s) Vendor provides to Client.
cash or through PayPal.
Modifications. Vendor understands that unexpected changes can occur up until the event date, and will make every possible effort to accommodate circumstance(s). Unfortunately with last minute modifications, vendor cannot guarantee that the same flowers or greenery will be available, but will work diligently to match the original color and style.
Cancellation, Rescheduling and No-Shows
Cancellation, Rescheduling of Services or No-Show Client. If Client desires to cancel Services, reschedule Services, or if it becomes impossible for Vendor to render Services due to the fault of the Client or parties related to Client, such as failure of the to occur or failure of one or more essential parties to the w to show up in a timely manner, Client shall provide notice to Vendor as soon as possible via the Notice provisions detailed in this Agreement. Vendor has no obligation to attempt to re-book further Services to fill the void created by Client’s cancellation, rescheduling, no-show or if it becomes impossible for Vendor to provide the Services due to the fault of Client (or parties related to Client), and Vendor will not be obligated to refund any monies Client has previously paid towards the Total Cost. Client is not relieved of any payment obligations for cancelled Services, rescheduled Services, failing to show up for the , or should it become impossible for Vendor to provide the services due to the fault of Client (or parties related to Client) unless the Parties otherwise agree in writing.
Force Majeure. Notwithstanding the above, either party may choose to be excused of any further performance obligations in the event of a disastrous occurrence outside the control of either party, such as, but not limited to:
- A natural disaster (fires, explosions, earthquakes, hurricane, flooding, storms or infestation); or
- War, Invasion, Act of Foreign Enemies, Embargo, or other Hostility (whether declared or not); or
- Any hazardous situation created outside the control of either party such as a riot, disorder, nuclear leak or explosion, or act or threat of terrorism.
Failure to Perform Services. In the event Vendor cannot or will not perform its obligations in any or all parts of this Agreement, it (or a responsible party) will:
- Immediately give Notice to Client via the Notice provisions detailed in this Agreement; and
- Issue a refund; and
- Excuse Client of any further performance and/or payment obligations in this Agreement.
Governing Law. The laws of govern all matters arising out of or relating to this Agreement, including torts.
Severability. If any portion of this Agreement is deemed to be illegal or unenforceable, the remaining provisions of this Agreement remain in full force.
Notice. Parties shall provide effective notice (“Notice”) to each other via either of the following methods of delivery at the date and time which the Notice is sent:
- Vendor's Email:
- Client Email:
Merger. This Agreement constitutes the final, exclusive agreement between the parties relating to the and Services contained in this Agreement. All earlier and contemporaneous negotiations and agreements between the parties on the matters contained in this Agreement are expressly merged into and superseded by this Agreement.
Amendment. The parties may amend this Agreement only by the parties’ written consent via proper Notice.
Lolli and Sass reserves the right to refuse service to anyone.